After contacting Surrey Police, a call taker will taker details of the incident, with their first priority being the safety of the victim.

Based on the information provided, a risk assessment will be undertaken to calculate how the police will respond to the incident. If there is imminent risk to the victim, or the suspect is still on the scene, officers will attend as soon as possible. This is referred to as a Grade 1 incident.

If the risk to the victim is reduced, but there is a chance that evidence may be lost, officers will attend when a unit becomes available. This is referred to as a Grade 2 Incident.

If the incident reported is historic or there little or no risk to the victim and the investigation would be better served with a slow time response, officers will usually attend within 24 hours. This is referred to as a Grade 3 incident.

If the matter reported is a Hate Incident, where no crimes have been identified and there is no risk to the person reporting, police will usually just take a report over the telephone. This is referred to as a Grade 4 incident.

If the matter reported involves a criminal offence being committed, officers will speak to the victim and will usually take a statement. They will also complete a hate and anti-social behaviour risk assessment with the victim to ascertain if they have been a victim of hate crime in the past and to ascertain the impact the event has had on the victim, their family and the community as a whole.

Officers will also look for other sources of evidence. Depending on the crime, this may include:

  • CCTV
  • Other witnesses
  • Social media posts
  • Forensics

If a suspect can be identified, the police will seek to interview them over their involvement in the matter. If there sufficient evidence to prove they have committed an offence then the suspect will be dealt with in the most appropriate manner (the wishes of the victim are usually taken into account).